For ecommerce retailers, managing returns can be one of the most challenging aspects of business – particularly because they can have such an impact on both your bottom line and customer retention if not handled effectively.
At Docdata, we believe there are three key ingredients for successful returns management: speed, accuracy and cost efficiency. Our holistic range of reverse logistics services delivers on all of these factors, providing our clients with a streamlined returns process that is flexible enough to adapt and react to your changing business needs.
We understand that good reverse logistics goes beyond just receiving customer returns, and we can help your business tackle every hurdle:
- Collection and receipt of customer returns
- Fraud prevention
- Maximising the opportunity for resale, through grading and refurbishment
- Partnerships with the major UK ecommerce channels, including eBay and Amazon
- Expert returns analysis
With a dedicated UK fulfilment and reverse logistics site, and specialist equipment offering optimum productivity, we have the ability to efficiently process up to 10,000 returns daily. What’s more, as one of Europe’s largest providers of reverse logistics, we can offer fast and efficient refurbishment in many countries, to mirror your own international operations.
We’re firmly focused on partnering with our clients to reduce the turnaround time, cost and business impact of returns, helping you to maximise your profitability at every turn.