If a customer decides to return a product to you, the speed at which this is processed can make a significant difference to the experience of your brand, their overall satisfaction and their likelihood to shop with you again. At Docdata, we empower our customers to provide a first-class returns service, helping you to ensure that your customers aren’t let down at the final hurdle.

Our expert reverse logistics team will take the time to understand your business and can advise you on the best returns procedure for your budget. With a large courier network and multiple returns methods at our disposal, we enable you to give your customers a flexible, easy and fast returns service.

We offer a range of returns options:

  • Prepaid returns packaging
  • Prepaid returns labels
  • Unpaid returns labels
  • Local collection points
  • Collection from property
  • In store returns

Of course, it’s not just your customers who benefit from a fast returns system. By combining speed of returns with the skill of our grading and refurbishment team, we get your products back into stock ready to re-sell in the shortest possible turnaround time, which means your profitability is maximised, too.

Collection Network clients

  • Digital Stores is a subsidiary division of Universal Music Group, managing audio products and official merchandise for well-known recording artists, as well as around 40 ecommerce stores.

  • Docdata Fulfilment operate a fully integrated solution for the sale of HOF products through the eBay channel